Consulting Organisation Case Study

Consulting Organisation

nst_consulting_organisationNST provided services to an IT service company who provides high-level IT consultancy to corporate institutions.

Business issues

  • Whilst they were an IT organization the challenge they faced were that they had no time or expertise to actually keep the IT infrastructure running effectively
  • The infrastructure was poorly designed and there were major performance issues
  • There were ongoing technical issues resulting in degraded business processes
  • They were unhappy with their existing IT service provider

The solution provided by NST included:

  • A project was undertaken to cost-effectively remediate the ongoing technical issues
  • Best Practice (ITIL) was implemented to ensure the IT infrastructure was maintained at the highest level
  • The NST Service Desk was engaged to provide ongoing technical support and assistance for all users
  • Business needs are met by way of regular “fire-side” chats to ensure that the latest technological offerings are considered. Future business initiatives are therefore well planned